Web Based . . .
The internet is giving people new ways to buy their holidays/trips and other direct things needed rather than travel agents in retail. Travel agencies are reducing the number of high street premises and developing their own online websites, giving customers the opportunity to book online rather than visiting a travel agency. Technology is becoming greater and greater throughout the years and soon everything will be done via the internet, web based travel agencies can be putting retail travel agencies out of business by making themselves wealthier. All the major travel agencies (Thomas Cook, Thomsons and First Choice) are now also online along with their more traditional high street shops.
Call Centres . . .
Call centres can offer a better service to the public by offering more consistent levels of customer service. In travel and tourism call centres are used by tour operators, travel agency companies, tourist boards, airlines, car hire companies and more.